PRIVACY POLICY

Last updated: January 2026

Chaman Consultants (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and in compliance with global data protection laws, including GDPR (EU), CCPA (California), POPIA (South Africa), and other international standards.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or engage our consultancy services.

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information when you:

• Contact us
• Request a proposal
• Subscribe to updates
• Engage our consultancy services
• Complete forms on our website

This may include:

• Name
• Email address
• Phone number
• Organisation name
• Job title
• Billing details
• Any information you voluntarily submit

1.2 Automatically Collected Information

We may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on the website
• Referring website

1.3 Client Engagement Information

When you work with us, we may collect:

• Project details
• Documents you provide
• Communication records
• Contractual information

2. How We Use Your Information

We use your information to:

• Provide consultancy and advisory services
• Respond to inquiries
• Prepare proposals, contracts, and invoices
• Improve website performance
• Send newsletters or updates (only with your consent)
• Maintain internal records
• Comply with legal obligations

We do not sell or rent your personal information.

3. Legal Basis for Processing

Where applicable, we process personal data under:

• Contractual necessity
• Legitimate interest
• Legal obligation
• Consent

You may withdraw consent at any time.

4. How We Share Your Information

We may share your information with:

• Trusted service providers
• Payment processors
• Legal or regulatory authorities
• Project partners (only with your permission)

We ensure all third parties comply with data protection standards.

We do not sell personal data.

5. International Data Transfers

Your information may be processed in countries outside your own.
We ensure compliance with:

• GDPR
• POPIA
• CCPA
• International data protection frameworks

Where required, we use appropriate safeguards.

6. Data Retention

We retain personal data only as long as necessary for:

• Service delivery
• Legal compliance
• Accounting and audit requirements

Client project files may be retained for up to 7 years.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with a data protection authority

To exercise your rights, email info@chamanconsult.com.

8. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Analyse traffic
• Personalise content
• Enhance security

You may accept, reject, or customise cookie settings at any time.
See our Cookie Policy for full details.

9. Data Security

We implement measures to protect your data, including:

• Encrypted communication
• Secure servers
• Access controls
• Regular security reviews

No system is completely secure, but we take all reasonable precautions.

10. Children’s Privacy

Our services are not directed at individuals under 18.
We do not knowingly collect data from minors.

11. External Links

Our website may contain links to third‑party sites.
We are not responsible for their privacy practices or content.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

Continued use of our website or services indicates acceptance of the updated policy.

13. Contact Us

For questions or privacy‑related requests, contact:

Chaman Consultants
Lusaka, Zambia
Email: info@chamanconsult.com
Website: https://chamanconsult.com